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Umbrella Academy Presentation
May 15, 2018 @ 6:45 pm - 8:00 pm
Dick Orth: “Becoming a Transformational Communicator, Part 2: A Tool for Providing Constructive Feedback and Resolving Conflict”
Being an effective leader involves the capacity to give and receive feedback and to also resolve interpersonal conflicts in a constructive manner. We can most likely think of a person with whom we have a critical issue that we need to resolve. That is, we have a disagreement or conflict with someone where our opinions vary, the stakes are high, and our emotions run strong. The purpose of this interactive presentation is to learn how to apply a proven six-step Constructive Conversation Process that uses a win/win approach for providing empathetic feedback, resolving conflict and producing sustainable solutions. Participants will also work on a sample case study to demonstrate the process.
Orth is a transformational facilitator, with over 39 years of experience with IBM as a change leader, facilitator, trainer, leadership coach and business analyst. He helps organizations and individuals improve their capabilities in the areas of leadership development, cultural and process transformation, collaborative problem-solving and decision-making, and process facilitation. He is an IBM certified IT Specialist and also a volunteer community mediator.